Kiehl's Galataport

Worst experience ever, poorly trained assistant and also complete lack of common sense. The assistant had no idea how to handle a difficult customer ahead of me. The lady being served had her card declined several times. Then she tried another card which was also declined. This was going on for a long time. I was standing with six products to buy next in line. I asked how long this was going to take. She said a minute. She then let the lady go to GET CASH. I said to cancel the transaction and serve me. She said she can’t do that. I waited another four minutes then put the items down and walked out, mentioning how badly handled it was and she lost the sale of two customers. She could have cancelled the lady ahead while she sorted out her lack of cash, and processed my items rather than expecting me to stand there for over 10 minutes with no solution in sight. This occurred at 9.15pm on 11 August 2022.

Bu gün akşam saatlerinde bir şey sormak için girdim. Belki ürün alabilirdim zaten düşündüğüm bir ürün vardı. Fikir edinmek için bir kaç ürün daha daımışmak istemiştim ama maalesef ki çalışanın hali ve tavrı hiç hoş değildi. Bu yüzden hiç memnun kalmadım ve anında çıktım.

08.05.2022 tarihinde Galataport AVM şubenizden doğum günüm nedeniyle bir arkadaşımla alış veriş yaptık. Çalışan eleman Mahar (ismini yanlış hatırlamıyorsam) çok nazik ve ilgili davrandı. Teşekkürler.